Terms of service

Shopping At Orek

At Orek, we believe jewellery should be beautiful, durable, and backed by complete customer confidence.

Every Orek piece is crafted for everyday wear using premium anti-tarnish materials and advanced plating technology. Our jewellery is waterproof, skin-friendly, and designed to maintain its shine for years.

We are committed to providing a secure, transparent, and hassle-free shopping experience through secure payments, fast shipping, easy returns, quality warranties, and dedicated customer support.

Every purchase is protected by:

✓ 30-Day Easy Returns

✓ 1-Year Quality Exchange Warranty

✓ Lifetime Plating Support

✓ Secure Prepaid Payments

✓ Free Shipping Across India

✓ Waterproof & Anti-Tarnish Jewellery

1. Shipping & Delivery FAQs

A. How long will it take for my order to be shipped?

Most orders are processed and dispatched within 24–48 working hours after successful order confirmation.

Certain launches, limited editions, or pre-order products may require additional processing time. In such cases, customers will be informed accordingly.

B. How long does delivery take within India?

Most domestic orders are delivered within 3–7 business days depending on the delivery location and courier serviceability.

Free shipping is available across India on eligible orders.

C. How can I track my order?

Once your order has been dispatched, tracking details will be shared through SMS, email, WhatsApp, or other available communication channels.

Customers can use the tracking information to monitor shipment progress in real time.

D. What should I do if my package appears damaged or tampered with?

If the outer packaging appears damaged, opened, tampered with, or compromised during delivery:

  • Please do not accept the package.

  • Take clear photographs if possible.

  • Contact Orek Customer Support immediately.

  • Share your Order ID and relevant details.

Our team will investigate the issue and assist you with the next steps.

E. What payment methods does Orek accept?

Orek accepts secure payments through Razorpay and other authorized payment partners.

Available payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other payment options displayed during checkout

All transactions are securely encrypted and processed through trusted payment gateways.

F. Are prepaid payments safe?

Yes.

All prepaid orders are fully protected.

If an order cannot be fulfilled due to inventory issues, technical issues, or operational limitations, customers will be informed and a full refund will be initiated within 24–48 hours.

Your money is never at risk with an unfulfilled order.

G. When will I receive my refund?

Once a refund request is approved:

  • Refunds are initiated within 24–48 hours.

  • Amounts are generally credited to the original payment method within 24–72 hours after initiation.

Actual timelines may vary depending on the customer's bank or payment provider.

H. What happens if my shipment is returned before delivery?

If a shipment is returned due to customer unavailability, incorrect delivery details, refusal to accept delivery, or repeated failed delivery attempts, our support team will assist in arranging re-delivery whenever possible.

Additional shipping charges may apply for re-dispatch of returned shipments.

Our team will always communicate available options before proceeding.

I. What if reverse pickup is unavailable in my area?

In rare situations where reverse pickup services are unavailable, customers may be requested to self-ship the product.

Our support team will provide complete return instructions and the return address.

Eligible return shipping reimbursements, if applicable, will be communicated during the return process.

J. What protection does Orek provide after purchase?

Every Orek purchase includes:

✓ 30-Day Easy Returns

✓ 1-Year Quality Exchange Warranty

✓ Lifetime Plating Support

If you experience a verified quality-related issue, our support team will assist you according to the applicable policy terms.


Customer satisfaction and product quality remain at the core of everything we do.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.