Privacy policy

OREK PRIVACY POLICY

Last Updated: June 2026

At Orek ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Payment Information

  • Order History

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Tracking Information

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and shipping notifications

  • Verify transactions and prevent fraud

  • Improve our website and services

  • Personalize your shopping experience

  • Comply with legal obligations

  • Send promotional communications (where permitted)

3. Payment Security

Orek does not store complete payment card information on its servers.

Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

4. Marketing Communications

We may send promotional emails, SMS messages, WhatsApp messages, or marketing communications regarding:

  • New product launches

  • Special offers

  • Order updates

  • Brand announcements

Customers may opt out of marketing communications at any time.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Measure marketing performance

  • Enhance user experience

Users may disable cookies through their browser settings, although some website features may not function properly.

6. Sharing of Information

We do not sell customer personal information.

We may share information with trusted service providers including:

  • Payment Processors

  • Shipping Partners

  • Logistics Providers

  • Marketing Platforms

  • Analytics Providers

  • Customer Support Tools

Information is shared only when necessary for business operations.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no method of internet transmission or electronic storage can guarantee absolute security.

8. Customer Rights

Customers may request:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of eligible information

  • Withdrawal from marketing communications

Requests may be submitted through our customer support channels.

9. Third-Party Services

Our website may contain links to third-party websites or services.

Orek is not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policies of those websites separately.

10. Children's Privacy

Orek's website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

Orek reserves the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.

12. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact Orek Customer Support through the contact details available on our website.

Brand Information

Orek is a premium anti-tarnish jewellery brand committed to quality craftsmanship, innovative plating technology, and customer satisfaction.

Our jewellery features advanced 18K gold plating and is designed for everyday wear, offering durability, waterproof protection, and long-lasting shine.