Privacy Policy

Information We Collect

We collect personal information only to the extent necessary to deliver our products and services to you. This may include, but is not limited to:

• Identity Information: Your full name as provided during account creation or at checkout.
• Contact Information: Email address, phone number, and delivery address required to process and fulfil your orders.
• Payment Information: Billing details collected through secure third-party payment processors. Orek does not store complete payment card data on its servers.
• Transactional Data: Records of orders placed, products purchased, and correspondence relating to your purchases.
• Technical Data: IP address, browser type, device identifiers, and browsing behaviour collected automatically via cookies and similar tracking technologies.
• Communications: Any messages, queries, or feedback you submit to us through contact forms or email.

We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us immediately.

How We Use Your Information

Information collected is used solely for legitimate business purposes, including:

• Processing, fulfilling, and delivering orders placed through our website.
• Communicating with you regarding order status, shipping updates, and after-sales support.
• Responding to enquiries, complaints, or requests submitted by you.
• Improving the functionality, usability, and content of our website.
• Sending promotional communications and offers where you have explicitly opted in to receive them.
• Complying with applicable legal obligations, regulatory requirements, or lawful requests from authorities.
• Preventing fraud, unauthorised transactions, and maintaining the security of our platform.

We will not use your personal data for any purpose incompatible with those stated above without providing prior notice and, where required, obtaining your consent.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience and collect analytical data. Cookies are small data files stored on your device that allow us to recognise returning visitors and remember your preferences.

We may utilise the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website, including maintaining your session and enabling core features such as the shopping cart.
• Analytical Cookies: Used to understand how visitors interact with our website, enabling us to improve its structure and content.
• Marketing Cookies: Applied to deliver relevant advertising and to track the effectiveness of our campaigns, only where permitted by applicable law.

You may disable cookies through your browser settings at any time; however, please note that doing so may affect the functionality of certain features on our website.

Disclosure of Information to Third Parties

Orek does not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Logistics partners, payment processors, and technology providers engaged to support our operations, each bound by confidentiality obligations consistent with this Policy.
• Legal Compliance: Where we are required to disclose information by applicable law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
• Protection of Rights: Where disclosure is necessary to protect the rights, property, or safety of Orek, our customers, or others.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Transactional records and associated personal data are generally retained for a period of up to five (5) years following your last transaction with us, in accordance with applicable commercial record-keeping obligations. Upon expiry of the applicable retention period, data is securely deleted or anonymised.

Security of Your Information

We adopt appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular review of our data handling practices.

Whilst we take all reasonable precautions to protect your information, no method of transmission over the internet or method of electronic storage is entirely secure. We cannot guarantee absolute security and encourage you to take precautions when sharing personal information online.

Your Rights

Subject to applicable law, you may be entitled to exercise the following rights with respect to your personal data:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: To request that we limit how we use your data in certain circumstances.
• Right to Object: To object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us using the details provided in Section 10 of this Policy. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites, payment gateways, or social media platforms. These third-party sites are governed by their own independent privacy policies, and Orek assumes no responsibility or liability for the content or privacy practices of any linked site. We encourage you to review the privacy policies of any third-party websites you visit.

Amendments to This Policy

Orek reserves the right to update or amend this Privacy Policy at any time without prior notice. Any changes will take effect immediately upon posting to this page, with the revised date reflected at the top of this document.

We encourage you to review this Policy periodically to remain informed of how we collect, use, and protect your information. Continued use of our website following any amendments constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which we handle your personal data, please contact us at:

We are committed to addressing all legitimate privacy-related enquiries in a timely and professional manner.