Orek Return & Exchange Policy

At Orek, we aim to provide you with an enjoyable shopping experience. To ensure your satisfaction, we offer a **2-day return** and **10-day exchange** policy.

Return Policy

If you receive a product that is damaged or if the packaging is tampered with, **do not accept** the delivery and return it to the courier. Please contact us immediately at **Orekaccessories@gmail.com** with your Order ID, and we will arrange for a replacement at no additional cost.

Important Details:

• If you change your mind about a product, you can initiate a return request directly from your account.

• Simply log in using the same email ID you used while placing the order, or create a new account.

• Once your return request is processed, we will arrange a **pickup** from your location.

Returns for Orders with Promotional Offers:

• If you made a purchase with any **promotional offer**, such as discounts or bundles, the entire order must be returned if you want a full refund. Partial returns are not allowed in this case.

• If you want to exchange products bought with a promotion, the full order must be exchanged. Partial exchanges will not be accepted.

Partial Order Returns:

• If you return part of your order, **store credit** will be issued to your Orek account for the returned items. This credit can be used towards future purchases.

Full Order Returns:

• **Prepaid Orders:** Refunds will be processed to your original payment method within **5-7 business days**.

• **Cash on Delivery (COD) Orders:** Refunds will be issued through **bank transfer**. Please provide your bank details when initiating the return request.

Exchange Policy:

• **Raise an Exchange Request:** You can request an exchange within **10 days** of receiving your order. To do so, log in to your account or create a new one with the same email ID you used to place the order, and select the exchange option. We will arrange for **pickup** from your location.

• Once we receive the returned product, we will send your replacement within **5-7 business days**.

Important Notes:

• Customized products cannot be exchanged.

• If you wish to exchange an item for one that costs **more**, we will issue a **coupon code** for the value of the returned product, which can be used during your next purchase to cover the cost difference.

• If the product you choose to exchange for is of **less value**, we will ship the new item once we receive your return, and any price difference will be credited to your account as **store credit**.

• **No discounts** will apply to exchange orders.

No Returns or Exchanges for Exchanged Products:

Once an exchange is made, no further returns or exchanges will be accepted for that item. In such cases, **store credit** will be issued to your Orek account if an exception is made.

Mismatch with Delivered Product:

If the product you receive does not match the one you ordered, **we will not accept** the return. Please contact us immediately at **Orekaccessories@gmail.com** with your Order ID so we can assist you further.

We take great pride in providing you with high-quality products and want to make sure your experience with Orek is smooth and enjoyable!

Orek Lifetime Warranty:

At Orek, we are committed to providing high-quality, long-lasting jewellery. To ensure you get the most out of your pieces, we offer a **Lifetime Warranty** for the plating of all our demi-fine jewellery, so you can enjoy your jewellery for years to come!

Claim Process:

1. Take a clear photo of the tarnished or damaged item.

2. Email us at **Orekaccessories@gmail.com** with your order number, a photo of the damaged item, and a brief description of the issue.

3. Ship the item to our official address:

Orek:

- Address will be provided after discussion.

- After shipping, provide us with the courier details and AWB number.

Once we receive the item, we will issue **store credit** based on the terms listed below, which will be valid for **6 months** from the issue date.

Credit Terms:

• **0-6 months:** 50% of the original invoice value.

• **6-12 months:** 25% of the original invoice value.

• **After 12 months:** 15% of the original invoice value.

Exclusions from Warranty:

The warranty does not cover:

• Damage caused by regular wear and tear.

• Resizing or alterations made by third parties.

• Damage to crystals or stones caused by mishandling.

• Loss of stones or crystals from the jewellery.

• Not applicable to luxury handcrafted sets.

Jewellery Care Tips:

Orek jewellery is designed for daily wear! There are no strict do's and don'ts—just enjoy your jewellery however you like it!

Breakage Warranty:

Orek also offers a **breakage warranty** for your peace of mind.

• If your jewellery breaks during normal usage, you can claim **15% of the product value** as **Orek cash**.

• This credit is redeemable online or offline within **6 months** from the date of claim.

We want you to enjoy your Orek jewellery for as long as possible, and our Lifetime Warranty ensures that we stand by the quality of our products!