At Orek, we prioritize security above all else, ensuring that every transaction on our site is protected and seamless for our valued customers. Our commitment to transparency is unwavering, guiding every step of the customer journey with clear and open policies. We take pride in offering our customers peace of mind with a lifetime buyback policy on all jewelry purchases, safeguarding against tarnish for years to come. Furthermore, all Orek jewelry is crafted to be 100% safe to wear in water, so you can enjoy your pieces without worry. With an eye for detail and excellence, Orek delivers beautifully crafted jewellery including rings, earrings, pendants, necklaces, bracelets, chains, designed to make every moment unforgettable.
A. How long will it take for my order to ship?
Orders are processed and shipped within 24 - 48 working hours. Please note, some orders, such as pre-order items, may take longer to ship.
B. How long does delivery take within India?
For domestic orders, deliveries are made within 3 - 5 working days. We offer free shipping on all prepaid domestic orders.
C. How long will international orders take to be delivered?
International orders can take up to 18-20 working days for delivery, depending on your location.
D. What should I do if my package is damaged or tampered with?
If you receive a product in poor condition or if the packaging is damaged or tampered with upon delivery, please refuse the delivery and do not accept the package. Immediately contact our customer care team with your order ID, and we will arrange for a brand-new replacement at no additional cost.
E. What payment methods do you accept?
We accept all major VISA and CC Avenue credit/debit cards through our secure payment gateway. Payment is accepted only in INR (Indian National Rupee) at the time of purchase. All duties and taxes are included in the price.
F. When will I need to self-ship the product back to Orek?
In rare cases, a courier may not offer reverse pick-up services. If that happens, you will need to return the product to us. Please get in touch with our care team, and we will provide you with the return address and any necessary instructions.